IT Services Dallas Offer Solutions You Need

IT Services FriscoAre you a small business owner in the Dallas area? Are you thinking of hiring an independent IT services company like Intelligent Solutions? This company has the solutions to the problems you’ve considered in your search for technical help for your company. Increase your productivity and keep your information safe! Here are three reasons you should consider investing in this company for technical help.

1. Backups, Backups, Backups

Not only does Intelligent Solutions IT Services Dallas provide backups to your essential data, they also provide backups for the physical sources of your data. The information required to keep your company running smoothly can be backed up to remote servers or to an online cloud. Intelligent Solutions provides connections with co-location centers around the country. They can also provide you with backup batteries and generators through their host services to ensure you have as little network downtime as is possible.

2. Constant Help, No Matter the Distance

Intelligent Solutions makes it so that you don’t even have to call your Dallas IT service provider to find solutions to your problems. Thanks to the latest in technical advances, technical support can be had with the click of a button. When trouble strikes, your employee can click an icon installed by Intelligent Solutions. A technician can then remotely take control and resolve the issue, eliminating the need for a go-between with your employee and support. VIP users can also access Intelligent Solutions engineers and emergency call center after-hours and on weekends, ensuring support no matter when you encounter difficulties.

3. Video Calls Integrated In Every Computer

Communicating face-to-face with the clients and vendors can be invaluable to your business, but that’s not always possible for some small businesses. Intelligent Solutions IT services Dallas works in tandem with Cisco-TANDBERG telepresence solutions to ensure that you can communicate with your clients from Dallas or anywhere else in the world. They provide high-quality video and sound, integrated so that you can be connected with the click of a button. Calls are protected through a high level of encryption. Intelligent Solutions also provides Voice over Internet Protocol, allowing you to conduct all of your phone-based business through a powerful broadband connection.

Let Intelligent Solutions help you run your business. After a consultation, they can provide with custom solutions suited to your existing technological and financial environment. You can save up to 30% through their support and expert assistance. Contact them today!

it services dallas
Intelligent IT Solutions
P.O. Box 383
Frisco, Texas 75034
972-885-6544

Photo Credit:  ©Depositphotos.com/monkeybusiness

How to Talk to IT Support Dallas to Solve Computer Problems

IT support FriscoWhen you hire a tech support company to build your computer network, glitches will occur even in the best maintained system. That’s just the nature of the beast. Professional computer support technicians can solve connectivity issues and other problems quickly, but they do need help from your managers and office staff to decipher what’s causing problems with your network. If something goes wrong with your computer system, the first thing you need to do is take note of exactly what happened so you can explain it to the tech. It’s much easier to deal with a tech in person than over the phone. They can inspect the computers and connections right there in the office, and you’re spared the frustration of explaining the error message on your screen or other frustrating tech problem over the phone.

There are times when a tech can’t visit your office right away, and a phone consultation is necessary for a temporary fix. Even if a tech is on call from your IT Support Dallas and is aware of your office set-up, it’s important to explain the problems you’re experiencing clearly. Here are a few ways you can help your tech person get to the root of IT issues:

1- Be Calm and Rational

It’s frustrating to experience computer problems in the middle of workday, or worse yet, at deadline. Getting upset is a natural response, but take a deep breath. If you’re calm it will help you explain the situation logically to IT support Dallas. Cooler minds get better results when trying to get to the bottom of a tech issue. Being upset and giving wrong or incomplete information to the tech will only delay a resolution to the problem.

2- Have a Step by Step Breakdown of the Problem

The information you provide to your IT support Dallas makes the difference between a resolution to your computer problem and a delay in functionality. If you’re well-prepared, the tech may even be able to guide you to fix the problem yourself and eliminate the need for an onsite repair. Be prepared to explain what is wrong with the computer, when it started happening, if the computer showed other unusual signs before the problems began (shut off suddenly, “blue screen of death” appeared), and what you’ve done to correct the problem. The more you can tell the technician, the better. Tech support will let you know if you’re overloading them with unnecessary details, or direct questions to learn pertinent information.

3- Follow the Tech Support’s Instructions

If tech support tells you to reboot the computer, type words into a command prompt or take another action, remain calm. Repeat what the tech has said to you before complying if you’re not sure, and repeat the instructions again as you take the suggested actions. Tell the tech exactly what happened after taking the action. Make sure the area where you take the call is quiet. One person should field the call and follow the tech’s prompts. A gallery of employees commenting in the background may confuse the tech.

Hiring an IT services company to work with your business prevents frustrating phone calls to call centers that are often located overseas. By dealing with local IT support Dallas, you can talk to an experienced tech who is familiar with your company’s computer network. This makes troubleshooting the occasional computer glitch much easier. Call Intelligent Solutions in Dallas at 972-885-6544 for free consultation about our help desk solutions, remote support, monitoring and our other IT solutions.

IT support Dallas
Intelligent IT Solutions
P.O. Box 383
Frisco, Texas 75034
972-885-6544

How to Talk to IT Support Dallas to Solve Computer Problems

IT support FriscoWhen you hire a tech support company to build your computer network, glitches will occur even in the best maintained system. That’s just the nature of the beast. Professional computer support technicians can solve connectivity issues and other problems quickly, but they do need help from your managers and office staff to decipher what’s causing problems with your network. If something goes wrong with your computer system, the first thing you need to do is take note of exactly what happened so you can explain it to the tech. It’s much easier to deal with a tech in person than over the phone. They can inspect the computers and connections right there in the office, and you’re spared the frustration of explaining the error message on your screen or other frustrating tech problem over the phone.

There are times when a tech can’t visit your office right away, and a phone consultation is necessary for a temporary fix. Even if a tech is on call from your IT Support Dallas and is aware of your office set-up, it’s important to explain the problems you’re experiencing clearly. Here are a few ways you can help your tech person get to the root of IT issues:

1- Be Calm and Rational

It’s frustrating to experience computer problems in the middle of workday, or worse yet, at deadline. Getting upset is a natural response, but take a deep breath. If you’re calm it will help you explain the situation logically to IT support Dallas. Cooler minds get better results when trying to get to the bottom of a tech issue. Being upset and giving wrong or incomplete information to the tech will only delay a resolution to the problem.

2- Have a Step by Step Breakdown of the Problem

The information you provide to your IT support Dallas makes the difference between a resolution to your computer problem and a delay in functionality. If you’re well-prepared, the tech may even be able to guide you to fix the problem yourself and eliminate the need for an onsite repair. Be prepared to explain what is wrong with the computer, when it started happening, if the computer showed other unusual signs before the problems began (shut off suddenly, “blue screen of death” appeared), and what you’ve done to correct the problem. The more you can tell the technician, the better. Tech support will let you know if you’re overloading them with unnecessary details, or direct questions to learn pertinent information.

3- Follow the Tech Support’s Instructions

If tech support tells you to reboot the computer, type words into a command prompt or take another action, remain calm. Repeat what the tech has said to you before complying if you’re not sure, and repeat the instructions again as you take the suggested actions. Tell the tech exactly what happened after taking the action. Make sure the area where you take the call is quiet. One person should field the call and follow the tech’s prompts. A gallery of employees commenting in the background may confuse the tech.

Hiring an IT services company to work with your business prevents frustrating phone calls to call centers that are often located overseas. By dealing with local IT support Dallas, you can talk to an experienced tech who is familiar with your company’s computer network. This makes troubleshooting the occasional computer glitch much easier. Call Intelligent Solutions in Dallas at 972-885-6544 for free consultation about our help desk solutions, remote support, monitoring and our other IT solutions.

IT support Dallas
Intelligent IT Solutions
P.O. Box 383
Frisco, Texas 75034
972-885-6544

Photo Credit: ©Depositphotos.com/© benis arapovic