When you hire a tech support company to build your computer network, glitches will occur even in the best maintained system. That’s just the nature of the beast. Professional computer support technicians can solve connectivity issues and other problems quickly, but they do need help from your managers and office staff to decipher what’s causing problems with your network. If something goes wrong with your computer system, the first thing you need to do is take note of exactly what happened so you can explain it to the tech. It’s much easier to deal with a tech in person than over the phone. They can inspect the computers and connections right there in the office, and you’re spared the frustration of explaining the error message on your screen or other frustrating tech problem over the phone.
There are times when a tech can’t visit your office right away, and a phone consultation is necessary for a temporary fix. Even if a tech is on call from your IT Support Dallas and is aware of your office set-up, it’s important to explain the problems you’re experiencing clearly. Here are a few ways you can help your tech person get to the root of IT issues:
1- Be Calm and Rational
It’s frustrating to experience computer problems in the middle of workday, or worse yet, at deadline. Getting upset is a natural response, but take a deep breath. If you’re calm it will help you explain the situation logically to IT support Dallas. Cooler minds get better results when trying to get to the bottom of a tech issue. Being upset and giving wrong or incomplete information to the tech will only delay a resolution to the problem.
2- Have a Step by Step Breakdown of the Problem
The information you provide to your IT support Dallas makes the difference between a resolution to your computer problem and a delay in functionality. If you’re well-prepared, the tech may even be able to guide you to fix the problem yourself and eliminate the need for an onsite repair. Be prepared to explain what is wrong with the computer, when it started happening, if the computer showed other unusual signs before the problems began (shut off suddenly, “blue screen of death” appeared), and what you’ve done to correct the problem. The more you can tell the technician, the better. Tech support will let you know if you’re overloading them with unnecessary details, or direct questions to learn pertinent information.
3- Follow the Tech Support’s Instructions
If tech support tells you to reboot the computer, type words into a command prompt or take another action, remain calm. Repeat what the tech has said to you before complying if you’re not sure, and repeat the instructions again as you take the suggested actions. Tell the tech exactly what happened after taking the action. Make sure the area where you take the call is quiet. One person should field the call and follow the tech’s prompts. A gallery of employees commenting in the background may confuse the tech.
Hiring an IT services company to work with your business prevents frustrating phone calls to call centers that are often located overseas. By dealing with local IT support Dallas, you can talk to an experienced tech who is familiar with your company’s computer network. This makes troubleshooting the occasional computer glitch much easier. Call Intelligent Solutions in Dallas at 972-885-6544 for free consultation about our help desk solutions, remote support, monitoring and our other IT solutions.
IT support Dallas
Intelligent IT Solutions
P.O. Box 383
Frisco, Texas 75034
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