Every Managed IT Services agreement is unique in size and complexity.  In our 30 years of business, we have found that larger Managed IT Services clients retain an in-house IT liaison to act as Intelligent IT Solutions interface with the company.  That person may also be your liaison with application-support vendors, or they may provide the application support themselves.

With smaller organizations, a liaison is not necessary as Intelligent IT Solutions reports directly to the company’s CEO, COO, CFO or another designated executive.