Invest in Dallas Tech Support for all Your Help Desk Needs

Dallas tech supportA professional IT help desk is a one-stop solution for all your company’s computer issues. Your outsourced Dallas tech support staff can handle several issues at one time. A team of IT analysts share troubleshooting and repair responsibilities, handling everything from managing cloud storage to upgrading hardware and recovering lost data. Help is just a phone call or email away when you hire an IT help desk. Qualified techs can support network servers and company computers remotely. This frees up employees and managers to do their jobs more efficiently. By directing all your computer needs to an IT support service, you eliminate the waiting time that occurs when a company IT person has to call an outside tech. IT pros are able to prioritize tech issues, tackling urgent ones first to prevent outages and data loss. When you work with a tech support team on an ongoing basis, they know your business communication needs and how to manage data for maximum productivity.

Help desk personnel can answer your questions about your voice and video systems, including VoIP and teleconferencing. The help desk techs are in close contact with the consultants who built your office IT infrastructure, so there’s no confusion or misunderstanding about the type of network you have or how problems should be remedied. End-user help desk support benefits everyone in your organization. Administrative assistants updating customer names in a database can call with questions about transferring data. Dallas tech support can assist a salesman on the road who has trouble connecting to the company’s servers. Office managers can call for assistance with company-wide concerns, including VMware cloud storage servers and data recovery.

At Intelligent IT Solutions Dallas tech support, our team offers a wide range of services. Our consultants can implement a cloud storage system for your company data, add or upgrade blade servers in our operating center, or provide most of the IT systems and support a business needs to stay competitive. We can outfit your company with the latest in scalable cutting-edge data and voice solutions that will grow with you. We have long-term partnerships with Cisco, Microsoft and Dell, among others, to better serve our customers.

The IQIT help desk is accessible through our website. Once you’ve signed up for our services, we’ll provide quick Dallas tech support for all your company’s computer and network problems. You can even pay through a drop-down menu on our site by credit card or Paypal. Call us today at 972-885-6544 for a free consultation.

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Dallas tech support
Intelligent IT Solutions
P.O. Box 383
Frisco, Texas 75034
972-885-6544

Photo Credit: Deposit Photos/ © W a v e b r e a k m e d i a

Intelligent Solutions, Best IT Consultant Dallas for Managed Computer Solutions

IT consultant DallasYour business computer network is subject to many problems each day, from hardware breakdowns to new and malicious spyware and viruses. No matter how careful you and your employees are, internet threats change daily and computer parts can wear down at any time. That’s why you need the power of an on-call IT consultant Dallas to repair your computers and get your business back to normal in no time.

The techs at Intelligent IT Solutions provide managed IT solutions to keep your network up and running. We’ll focus on maintaining your servers, desktops, web security and Wi-Fi so you can concentrate on business. Call us today at 972-885-6544 for a free consultation.

 



 
IT consultant Dallas
Intelligent IT Solutions
8745 Gary Burns Dr. Suite 160
Frisco, TX 75034
972-885-6544
 
Photo Credit: Deposit Photos © k e n t o h

How to Talk to IT Support Dallas to Solve Computer Problems

IT support FriscoWhen you hire a tech support company to build your computer network, glitches will occur even in the best maintained system. That’s just the nature of the beast. Professional computer support technicians can solve connectivity issues and other problems quickly, but they do need help from your managers and office staff to decipher what’s causing problems with your network. If something goes wrong with your computer system, the first thing you need to do is take note of exactly what happened so you can explain it to the tech. It’s much easier to deal with a tech in person than over the phone. They can inspect the computers and connections right there in the office, and you’re spared the frustration of explaining the error message on your screen or other frustrating tech problem over the phone.

There are times when a tech can’t visit your office right away, and a phone consultation is necessary for a temporary fix. Even if a tech is on call from your IT Support Dallas and is aware of your office set-up, it’s important to explain the problems you’re experiencing clearly. Here are a few ways you can help your tech person get to the root of IT issues:

1- Be Calm and Rational

It’s frustrating to experience computer problems in the middle of workday, or worse yet, at deadline. Getting upset is a natural response, but take a deep breath. If you’re calm it will help you explain the situation logically to IT support Dallas. Cooler minds get better results when trying to get to the bottom of a tech issue. Being upset and giving wrong or incomplete information to the tech will only delay a resolution to the problem.

2- Have a Step by Step Breakdown of the Problem

The information you provide to your IT support Dallas makes the difference between a resolution to your computer problem and a delay in functionality. If you’re well-prepared, the tech may even be able to guide you to fix the problem yourself and eliminate the need for an onsite repair. Be prepared to explain what is wrong with the computer, when it started happening, if the computer showed other unusual signs before the problems began (shut off suddenly, “blue screen of death” appeared), and what you’ve done to correct the problem. The more you can tell the technician, the better. Tech support will let you know if you’re overloading them with unnecessary details, or direct questions to learn pertinent information.

3- Follow the Tech Support’s Instructions

If tech support tells you to reboot the computer, type words into a command prompt or take another action, remain calm. Repeat what the tech has said to you before complying if you’re not sure, and repeat the instructions again as you take the suggested actions. Tell the tech exactly what happened after taking the action. Make sure the area where you take the call is quiet. One person should field the call and follow the tech’s prompts. A gallery of employees commenting in the background may confuse the tech.

Hiring an IT services company to work with your business prevents frustrating phone calls to call centers that are often located overseas. By dealing with local IT support Dallas, you can talk to an experienced tech who is familiar with your company’s computer network. This makes troubleshooting the occasional computer glitch much easier. Call Intelligent Solutions in Dallas at 972-885-6544 for free consultation about our help desk solutions, remote support, monitoring and our other IT solutions.

IT support Dallas
Intelligent IT Solutions
P.O. Box 383
Frisco, Texas 75034
972-885-6544

How to Talk to IT Support Dallas to Solve Computer Problems

IT support FriscoWhen you hire a tech support company to build your computer network, glitches will occur even in the best maintained system. That’s just the nature of the beast. Professional computer support technicians can solve connectivity issues and other problems quickly, but they do need help from your managers and office staff to decipher what’s causing problems with your network. If something goes wrong with your computer system, the first thing you need to do is take note of exactly what happened so you can explain it to the tech. It’s much easier to deal with a tech in person than over the phone. They can inspect the computers and connections right there in the office, and you’re spared the frustration of explaining the error message on your screen or other frustrating tech problem over the phone.

There are times when a tech can’t visit your office right away, and a phone consultation is necessary for a temporary fix. Even if a tech is on call from your IT Support Dallas and is aware of your office set-up, it’s important to explain the problems you’re experiencing clearly. Here are a few ways you can help your tech person get to the root of IT issues:

1- Be Calm and Rational

It’s frustrating to experience computer problems in the middle of workday, or worse yet, at deadline. Getting upset is a natural response, but take a deep breath. If you’re calm it will help you explain the situation logically to IT support Dallas. Cooler minds get better results when trying to get to the bottom of a tech issue. Being upset and giving wrong or incomplete information to the tech will only delay a resolution to the problem.

2- Have a Step by Step Breakdown of the Problem

The information you provide to your IT support Dallas makes the difference between a resolution to your computer problem and a delay in functionality. If you’re well-prepared, the tech may even be able to guide you to fix the problem yourself and eliminate the need for an onsite repair. Be prepared to explain what is wrong with the computer, when it started happening, if the computer showed other unusual signs before the problems began (shut off suddenly, “blue screen of death” appeared), and what you’ve done to correct the problem. The more you can tell the technician, the better. Tech support will let you know if you’re overloading them with unnecessary details, or direct questions to learn pertinent information.

3- Follow the Tech Support’s Instructions

If tech support tells you to reboot the computer, type words into a command prompt or take another action, remain calm. Repeat what the tech has said to you before complying if you’re not sure, and repeat the instructions again as you take the suggested actions. Tell the tech exactly what happened after taking the action. Make sure the area where you take the call is quiet. One person should field the call and follow the tech’s prompts. A gallery of employees commenting in the background may confuse the tech.

Hiring an IT services company to work with your business prevents frustrating phone calls to call centers that are often located overseas. By dealing with local IT support Dallas, you can talk to an experienced tech who is familiar with your company’s computer network. This makes troubleshooting the occasional computer glitch much easier. Call Intelligent Solutions in Dallas at 972-885-6544 for free consultation about our help desk solutions, remote support, monitoring and our other IT solutions.

IT support Dallas
Intelligent IT Solutions
P.O. Box 383
Frisco, Texas 75034
972-885-6544

Photo Credit: ©Depositphotos.com/© benis arapovic

Tips from Intelligent IT Solutions – The Best Dallas Computer Service Company

Dallas Computer ServiceYou know how important it is to keep your online business secure, which is why you turn to Intelligent IT Solutions for the best Dallas computer service. But do you sometimes worry about the security of a device you probably have with you constantly, whether at home or at work? Yes, your good ol’ smartphone: we all love them, and sometimes we can’t remember what we did without them. However, recent news stories about use of the “roving bug” (a technique that allows an outside party to remotely access and utilize your smartphone…even when you’re not using it) have rightfully spooked smartphone users. It makes sense: we carry our lives on our phones, and with each new technological advance and high tech app, it gets easier and easier for a potential spy to know everything about you. If you’re curious and/or worried about being targeted by a “roving bug,” you can use these warning signs to see whether your personal smartphone might be monitored by an outside party.

Volume.  Is your call volume often inexplicably low? Do you frequently have trouble dialing? This could indicate that your phone’s transmission path is being disrupted by a roving bug.

Battery.  Is your battery always running low, even when you charge it frequently? If you know that your battery isn’t the problem, then this may be an indication that someone is remotely using your phone when you think it’s not in use.

Temperature.  Is your phone warm when you first go to pick it up? Your phone should only become warm after you’ve been using it. If it’s warm while resting, someone else may be using it remotely.

Noise.  Set your GMS phone next to speakers. If it buzzes for longer than 30 seconds, this could be a red flag.

Light.  Does your phone light up or make strange noises when it’s not in use, or stay lit even after you’ve powered it down? This is definitely not normal and could indicate bugging.

Use the tips above to help protect your smartphone from unwanted use. And when you need Dallas computer service to protect your business, we are here to help. At Intelligent IT Solutions, we provide a complete suite of Dallas computer services including e-mail management; server and PC maintenance, management and upgrades; end-user Help Desk support; proactive network monitoring and security; and smart phone and IP telephone integration. Our expert Dallas computer service can help you save up to 30% per month in operating costs and improve employee satisfaction, so give us a call today.

Photo Credit: © Depositphotos.com/digieye

dallas computer service
Intelligent IT Solutions
P.O. Box 383
Frisco, Texas 75034
972-885-6544

References:
http://www.slate.com/blogs/future_tense/2013/06/07/nsa_surveillance_iphones_make_snooping_easy_for_spies_and_law_enforcement.html
http://www.ehow.com/how_5683331_tell-cell-phone-being-monitored.html?utm_source=outbrain&utm_medium=test62&utm_campaign=electronics