How to Talk to IT Support Dallas to Solve Computer Problems

IT support FriscoWhen you hire a tech support company to build your computer network, glitches will occur even in the best maintained system. That’s just the nature of the beast. Professional computer support technicians can solve connectivity issues and other problems quickly, but they do need help from your managers and office staff to decipher what’s causing problems with your network. If something goes wrong with your computer system, the first thing you need to do is take note of exactly what happened so you can explain it to the tech. It’s much easier to deal with a tech in person than over the phone. They can inspect the computers and connections right there in the office, and you’re spared the frustration of explaining the error message on your screen or other frustrating tech problem over the phone.

There are times when a tech can’t visit your office right away, and a phone consultation is necessary for a temporary fix. Even if a tech is on call from your IT Support Dallas and is aware of your office set-up, it’s important to explain the problems you’re experiencing clearly. Here are a few ways you can help your tech person get to the root of IT issues:

1- Be Calm and Rational

It’s frustrating to experience computer problems in the middle of workday, or worse yet, at deadline. Getting upset is a natural response, but take a deep breath. If you’re calm it will help you explain the situation logically to IT support Dallas. Cooler minds get better results when trying to get to the bottom of a tech issue. Being upset and giving wrong or incomplete information to the tech will only delay a resolution to the problem.

2- Have a Step by Step Breakdown of the Problem

The information you provide to your IT support Dallas makes the difference between a resolution to your computer problem and a delay in functionality. If you’re well-prepared, the tech may even be able to guide you to fix the problem yourself and eliminate the need for an onsite repair. Be prepared to explain what is wrong with the computer, when it started happening, if the computer showed other unusual signs before the problems began (shut off suddenly, “blue screen of death” appeared), and what you’ve done to correct the problem. The more you can tell the technician, the better. Tech support will let you know if you’re overloading them with unnecessary details, or direct questions to learn pertinent information.

3- Follow the Tech Support’s Instructions

If tech support tells you to reboot the computer, type words into a command prompt or take another action, remain calm. Repeat what the tech has said to you before complying if you’re not sure, and repeat the instructions again as you take the suggested actions. Tell the tech exactly what happened after taking the action. Make sure the area where you take the call is quiet. One person should field the call and follow the tech’s prompts. A gallery of employees commenting in the background may confuse the tech.

Hiring an IT services company to work with your business prevents frustrating phone calls to call centers that are often located overseas. By dealing with local IT support Dallas, you can talk to an experienced tech who is familiar with your company’s computer network. This makes troubleshooting the occasional computer glitch much easier. Call Intelligent Solutions in Dallas at 972-885-6544 for free consultation about our help desk solutions, remote support, monitoring and our other IT solutions.

IT support Dallas
Intelligent IT Solutions
P.O. Box 383
Frisco, Texas 75034
972-885-6544

How to Talk to IT Support Dallas to Solve Computer Problems

IT support FriscoWhen you hire a tech support company to build your computer network, glitches will occur even in the best maintained system. That’s just the nature of the beast. Professional computer support technicians can solve connectivity issues and other problems quickly, but they do need help from your managers and office staff to decipher what’s causing problems with your network. If something goes wrong with your computer system, the first thing you need to do is take note of exactly what happened so you can explain it to the tech. It’s much easier to deal with a tech in person than over the phone. They can inspect the computers and connections right there in the office, and you’re spared the frustration of explaining the error message on your screen or other frustrating tech problem over the phone.

There are times when a tech can’t visit your office right away, and a phone consultation is necessary for a temporary fix. Even if a tech is on call from your IT Support Dallas and is aware of your office set-up, it’s important to explain the problems you’re experiencing clearly. Here are a few ways you can help your tech person get to the root of IT issues:

1- Be Calm and Rational

It’s frustrating to experience computer problems in the middle of workday, or worse yet, at deadline. Getting upset is a natural response, but take a deep breath. If you’re calm it will help you explain the situation logically to IT support Dallas. Cooler minds get better results when trying to get to the bottom of a tech issue. Being upset and giving wrong or incomplete information to the tech will only delay a resolution to the problem.

2- Have a Step by Step Breakdown of the Problem

The information you provide to your IT support Dallas makes the difference between a resolution to your computer problem and a delay in functionality. If you’re well-prepared, the tech may even be able to guide you to fix the problem yourself and eliminate the need for an onsite repair. Be prepared to explain what is wrong with the computer, when it started happening, if the computer showed other unusual signs before the problems began (shut off suddenly, “blue screen of death” appeared), and what you’ve done to correct the problem. The more you can tell the technician, the better. Tech support will let you know if you’re overloading them with unnecessary details, or direct questions to learn pertinent information.

3- Follow the Tech Support’s Instructions

If tech support tells you to reboot the computer, type words into a command prompt or take another action, remain calm. Repeat what the tech has said to you before complying if you’re not sure, and repeat the instructions again as you take the suggested actions. Tell the tech exactly what happened after taking the action. Make sure the area where you take the call is quiet. One person should field the call and follow the tech’s prompts. A gallery of employees commenting in the background may confuse the tech.

Hiring an IT services company to work with your business prevents frustrating phone calls to call centers that are often located overseas. By dealing with local IT support Dallas, you can talk to an experienced tech who is familiar with your company’s computer network. This makes troubleshooting the occasional computer glitch much easier. Call Intelligent Solutions in Dallas at 972-885-6544 for free consultation about our help desk solutions, remote support, monitoring and our other IT solutions.

IT support Dallas
Intelligent IT Solutions
P.O. Box 383
Frisco, Texas 75034
972-885-6544

Photo Credit: ©Depositphotos.com/© benis arapovic

Intelligent Solutions Offers Cutting Edge IT Services Dallas

Intelligent IT solutions specializes in infrastructure maintenance for home-based, small and medium businesses. Our IT services Dallas provide you with a range of solutions for both in-house and mobile technology. Whether you need more servers, Wi-Fi connectivity or web applications tailored for your industry, our technicians have the experience to provide managed or support IT Services Dallas.IT services dallas

We have trained help desk staff available 24/7 to assist you. At Intelligent IT Solutions, our experts are dedicated to providing impeccable customer service. Our engineers work proactively to solve your network and security issues. Contact us for more information on how Intelligent IT Solutions can improve your IT system.  Watch this video for a great preview:

it services Dallas
Intelligent IT Solutions
P.O. Box 383
Frisco, Texas 75034
972-885-6544

Tips from Intelligent IT Solutions – The Best Dallas Computer Service Company

Dallas Computer ServiceYou know how important it is to keep your online business secure, which is why you turn to Intelligent IT Solutions for the best Dallas computer service. But do you sometimes worry about the security of a device you probably have with you constantly, whether at home or at work? Yes, your good ol’ smartphone: we all love them, and sometimes we can’t remember what we did without them. However, recent news stories about use of the “roving bug” (a technique that allows an outside party to remotely access and utilize your smartphone…even when you’re not using it) have rightfully spooked smartphone users. It makes sense: we carry our lives on our phones, and with each new technological advance and high tech app, it gets easier and easier for a potential spy to know everything about you. If you’re curious and/or worried about being targeted by a “roving bug,” you can use these warning signs to see whether your personal smartphone might be monitored by an outside party.

Volume.  Is your call volume often inexplicably low? Do you frequently have trouble dialing? This could indicate that your phone’s transmission path is being disrupted by a roving bug.

Battery.  Is your battery always running low, even when you charge it frequently? If you know that your battery isn’t the problem, then this may be an indication that someone is remotely using your phone when you think it’s not in use.

Temperature.  Is your phone warm when you first go to pick it up? Your phone should only become warm after you’ve been using it. If it’s warm while resting, someone else may be using it remotely.

Noise.  Set your GMS phone next to speakers. If it buzzes for longer than 30 seconds, this could be a red flag.

Light.  Does your phone light up or make strange noises when it’s not in use, or stay lit even after you’ve powered it down? This is definitely not normal and could indicate bugging.

Use the tips above to help protect your smartphone from unwanted use. And when you need Dallas computer service to protect your business, we are here to help. At Intelligent IT Solutions, we provide a complete suite of Dallas computer services including e-mail management; server and PC maintenance, management and upgrades; end-user Help Desk support; proactive network monitoring and security; and smart phone and IP telephone integration. Our expert Dallas computer service can help you save up to 30% per month in operating costs and improve employee satisfaction, so give us a call today.

Photo Credit: © Depositphotos.com/digieye

dallas computer service
Intelligent IT Solutions
P.O. Box 383
Frisco, Texas 75034
972-885-6544

References:
http://www.slate.com/blogs/future_tense/2013/06/07/nsa_surveillance_iphones_make_snooping_easy_for_spies_and_law_enforcement.html
http://www.ehow.com/how_5683331_tell-cell-phone-being-monitored.html?utm_source=outbrain&utm_medium=test62&utm_campaign=electronics

Our IT Services in Dallas Level the Playing Field of Business

IT Services Dallas | Intelligent IT SolutionsIntelligent IT Solutions offers a array of IT services in Dallas to small and mid-sized businesses. While IT helps improve productivity and customer satisfaction many small and mid-sized businesses find that focusing on maintaining IT hardware and software detracts from the core competency. When business managers have to spend time and effort putting in place an IT infrastructure and managing it, they do not have the time needed to deal with the core issues relating to their business.

Simplicity
Intelligent IT Solutions provides the perfect way to overcome these difficulties. The company can manage IT infrastructure, provide hosting services, or take care of the security of the IT infrastructure. This is a cost-effective and practical way of managing IT infrastructure for most small and mid-sized businesses.

Faster, Quicker, Smarter
Whether your business has desktops, servers, or other IT infrastructure or requires a robust security system to be in place, Intelligent IT Solutions has the right IT service for you in Dallas. The company will work proactively to ensure that all IT infrastructures are working properly when needed. This will cut infrastructure downtime and allow your employees to work on accomplishing goals, improving customer response, and ensure that crucial data is available on time.

Potential Targets
The security management services offered by Intelligent IT Solutions will ensure that the data of the business is not compromised. Additionally, the customers of the business will be assured that their data or servers cannot be compromised via vendors. While many small businesses assume that their data is not sought after by malicious elements, frequently the servers and infrastructure of such businesses are used to send spam and viruses.

Customization
Intelligent IT Solutions offers consulting services when a business is expanding and wants to update its IT infrastructure. The consultants will work with business executives to understand the precise requirements before suggesting and implementing a new IT model. This will enable even small and mid-sized businesses to benefit from the expert knowledge about potential IT developments that only enterprise class businesses typically have access to.

An Incredible Feature
Another aspect of the modern business world is the need to access company data from remote locations. Intelligent IT Solutions offers hosting services using redundant servers, power, and data channel to ensure that businesses can access their data remotely at any time they please.

The IT services in Dallas offered by Intelligent IT Solutions will ensure that medium and small businesses can access the best IT products and benefit from them. This enables them to better compete against larger enterprises. After all, because of the Internet and modern day technological breakthroughs, the world is flat. The financial value or employee count does not matter as much as it used to because of the capabilities that businesses such as Intelligent IT Solutions can offer their clients or potential ones. We specialize in leveling the playing field. Call us today to discuss all of your Dallas IT Service needs.

IT Services Dallas TX 75034
Intelligent IT Solutions, LLC
Frisco, TX 75034
(972) 885-6544

Three Tips for Working with Dallas, TX Computer Security Service Experts to Prevent Attacks on Your Firm’s IT Systems

computer security service dallas tx | IT Intelligent SolutionsEach year, thousands of companies across the US become victims of IT system attacks. The effects of these attacks can be anything from a minor network slow down to a major data loss.  Firms are now looking to enhance their in-house security protocols in order to prevent hackers from gaining access into their systems and data. The first step in ensuring business IT security for Dallas, TX based companies is to work with a computer security service specialist. So in this blog, we’ll focus on three tips for working alongside a qualified IT security specialist in preventing system breaches.

Identify Sensitive Information
It’s imperative for small businesses to know which data they are storing is especially sensitive. Oftentimes companies store large swaths of information and so it’s important to know which data needs to be protected more vigorously. Another element of this identification process is to identify where the data is stored, as this will help the Dallas, TX computer security service company to quickly locate the data that requires high performance protection.

Isolate Sensitive information within the Network
In order for any security service to work effectively, sensitive information should be placed on as few computers as possible. The computers or servers that are storing sensitive information must be segregated from the rest of the network as much as possible also. This allows Dallas, TX computer security service providers to focus their work to one specific area of the company network rather than having to track data across the entire network.
By isolating sensitive information, firms can also identify who is accessing those areas of the network on a regular basis, providing a superior depth of information to investigations should data breaches occur in the future.

Utilize a High Performance Firewall
Many companies across the US are still using unsecured wireless networks. This style of security lapse leaves the organization completely open to data theft and fraud by both employees and those living and working close to the building. This is a vital area in which Dallas, TX computer security service companies focus their attention when building security systems for growing firms. The industry’s best firms can build high performance firewalls that protect business against even the most well-coordinated attack.

When beginning the creation of a highly fortified business security system, ensure that the options chosen are designed to protect the most important elements of your business. Contact our offices today to learn more about the options available to you and your company.

Computer Security Service Dallas 75034
Intelligent IT Solutions, LLC
Frisco, TX 75034
(972) 885-6544

Three Security Challenges to Resolve Through Dallas IT Consulting Services

IT Consulting Services Dallas | Intelligent IT Solutions Frisco TXSpecialized IT consulting services companies are now an integral partner for many Dallas firms. From the smallest community organization to the largest of multinationals, companies across the country have security challenges. And these security challenges must be met head-on by a dedicated support team who truly understand the potential risk to systems that are unprotected. Within this blog, we’ll focus on three security challenges today’s businesses face, and how those security challenges can be resolved through working directly with a Dallas IT consulting services specialist.

Spam Content on the Company Domain
An influx of spam content is a problem that many organizations experience. This type of issue can not only promote an unprofessional impression of the organization. But also could lead to the theft of data from customers, where spam links are being posted to an unsecured site.

Dallas IT consulting services companies work to build powerful security networks that keep sites protected against malicious content 24-hours-a-day. These systems are built to detect spam instantly, and inform administrators directly. It’s a seamless security system that helps companies maintain their professional industry reputation while protecting their site users against possible data theft.

Compliance with IT Security Regulations
Company leaders are often focused on building their core business rather than monitoring the changes with their industry’s IT regulations. However, firms that are not up-to-date with the latest legal protocols set forth in their field face the risk of both falling behind their industry competitors and being fined by industry oversight organizations.
To prevent falling behind on the latest IT regulations within their field, companies can work with highly qualified Dallas IT consulting services firms to update their systems each time new regulations are enforced. Having an IT consulting firm handle this complex task will allow companies to focus their resources on meeting internal objectives.

Network Downtime
By working directly with an IT consulting services company, businesses can ensure that their networks achieve maximum uptime. Network outages are a common complaint of companies not partnered with a consulting firm and a factor in many companies decision to switch to a managed IT security solution. Most Dallas IT consulting services firms offer a number of safeguards to ensure networks are continually running to maximum operational capacity. These safeguards include network redundancies and battery generators to ensure that clients have access to data continuously.

Today’s business environment requires additional security measures to be taken. Speak with our in-house staff today to learn more about how IT consulting services provides can help protect your firm’s business interests in the long-term.

IT Consulting Services Dallas 75034
Intelligent IT Solutions, LLC
Frisco, TX 75034
(972) 885-6544

Photo Credit: © Yanc | Dreamstime Stock Photos & Stock Free Images

 

 

The Advantages of Using an Outsourced IT Administrator for Your Business

IT Administrator Frisco TX | Intelligent IT SolutionsIT solutions are now an instrumental element of the modern business’s infrastructure. They can help ensure companies operate efficiently and support greater levels of service to the business’s customers. However, without using qualified IT professionals to manage their systems, companies may find their IT architecture more of a burden than a benefit. Many are finding that outsourcing their IT duties to a qualified and trained IT administrator, like Intelligent IT Solutions, offers a greater return for their investment in the latest technology. Here are just a few examples of the benefits of using an outsourced IT administrator:

Consolidated Training Expenditure
Companies begin to save money the moment they hire an outsourced IT administrator. That’s because they’ve already skipped a costly step in the IT development process – employee training. Working with an outsourced company means that organizations don’t have to manage their IT team in-house. They can simply communicate with one organization whose team is already capable of managing a full-scale IT system.

Maximized System Uptime
By utilizing managed IT services, companies can reduce network downtime. That’s because they have a partner that is always working on their system, ensuring that all updates are completed successfully and responding to minute-by-minute systems changes with highly qualified expertise. And, when working with a qualified IT consultant on any IT development work, business owners know that they have a data recovery specialist working to recover their data during power failures and other workplace scenarios.

Reduce Costs on Overtime
In businesses where employees are expected to handle IT requirements as well as continue with their own job duties throughout the day, expenditure on overtime is often exceptionally high. Companies can reduce this expenditure by taking the IT burden off under-qualified employees and placing it on outsourced, trained professionals. This also gives employees more time to complete their work more proficiently, therefore improving working morale across the office.

Fast Support for Mobile Users
IT solutions specialists can support mobile work teams with fast, responsive solutions to their device issues. This is especially important for companies with large sales teams that require constant mobile connections to utilize their CRM systems and complete sales for the organization. Outsourced IT professionals ensure that mobile service support responses are quickly delivered, so the company doesn’t miss out on that important sale.

Why not learn more about the unique benefits of our specialist IT management system today? Contact us today to learn more about using an outsourced IT Administrator today at (972) 885-6544. or check out our recent video:

IT Administrator Frisco TX 75034
Intelligent IT Solutions LLC
Frisco, TX 75034
(972) 885-6544

Picture by: © Azimage | Dreamstime Stock Photos &Stock Free Images

The Keys to Selecting a Qualified Dallas TX Computer Services Specialist

Dallas TX Computer Services SpecialistWith the fast-paced evolution in IT systems, companies are now working hard to keep up with their counterparts and integrate the latest technology to improve their in-house services. But finding the right IT services partner to manage that process can be complex. The Dallas computer services specialist chosen must have a trustworthy reputation in order to handle their customer’s data professionally. Here are four keys to selecting a qualified managed computer services partner for Dallas-based businesses:

1) The Organization Must have an Effective Auditing Protocol In Place: The specialist chosen must continually audit their processes to ensure that they fall in line with the latest industry regulations. Proactive IT companies measure their processes on a monthly basis to ensure that they’re optimally effective and meeting the evolving IT requirements of their clients.

2) The Company Must Include Several Basic Elements in Each Service Contract: Oftentimes, organizations find themselves dealing with IT firms that will try and upsell components of IT management that would be provided for free as part of a basic contract with any other provider. For example, technology procurement assistance should be included as part of the service contract. This is a crucial inclusion within the service contract because it ensures that IT teams understand the technology that they’re implementing and maintaining. All reputable companies will include procurement consultations as part of their service contracts with clients.

 3) They Must Support Mobile Service Management: The mobile sector is growing exponentially day-by-day. It’s now a crucial element within the modern operations of many businesses across the U.S. Even if your company doesn’t depend on mobile technology today, it will as some point in the near future. At that time, having a skilled mobile services specialist on-hand will streamline the on-boarding process for the technology.

4) They must Include After-Hours Support: After-hours IT support is central to all businesses. With vital data stored on their networks, companies must ensure that there’s an after-hours team at their disposal to respond to emerging IT issues outside of regular office hours.  This means that choosing a qualified IT services provider that offers high-level after-hours support is imperative to support on-going systems maintenance and reduce network downtime.

Success with IT integration and maintenance requires qualified expertise working around the clock for your business. Choose a provider that offers all the services your business requires, both currently and in the future. Contact us today at (972) 885-6544 for your free consultation.

Dallas Computer Services 75034

Intelligent IT Solutions LLC

Frisco, TX 75034

(972) 885-6544